OJS Tech Support
At OJSpro, we provide expert technical support for Open Journal Systems (OJS) and Open Monograph Press (OMP) to resolve a wide range of issues efficiently. Whether you’re facing configuration problems, errors, or security concerns, our team leverages years of experience to get your journal back on track. Our services are priced transparently and delivered as one-time fixes, with optional add-ons for complex cases. Note: All support is provided on a case-by-case basis, and we do not manage your server infrastructure—issues related to third-party hosting must be addressed by your provider. For ongoing maintenance, refer to our Maintenance Services on the OJS Installation page.
If your issue isn’t listed below, contact us for a custom quote. We draw from common problems discussed in the PKP Community Forum to ensure our services cover frequent OJS challenges.
Our Technical Support Services
Below is a list of common issues we resolve, with fixed or starting prices. Prices may vary based on complexity, and diagnostics are included in the fee.
Fixing Email Issues of OJS using SMTP
Resolve email sending issues, configure SMTP settings, and test notifications.
File Upload and Management Errors
Fix issues with uploading images, PDFs, or submissions (e.g., size limits etc.)
DOI/CrossRef Integration Fixes
Troubleshoot DOI assignment, CrossRef deposits, or metadata errors (membership not included)
Server 500 Error on OJS Pages
Diagnose and fix internal server errors. Charges on a case-by-case basis
Fixing SSL Issue on your journal
Configure or troubleshoot SSL certificates for secure HTTPS access.
Malware Removal from Server
Scanning and removal of malware, and securing your OJS site against future threats.
Issue not listed above?
Contact us with details about your problem, OJS version, and server setup for a quick assessment and quote. Our goal is to minimize downtime and ensure your journal operates smoothly.